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item sold with all specifications, but there are some problems
good morning,
I recently sold a car part, the listing specifically included all the necessary codes to make sure it was compatible, with photos of every part.
the customer buys the item without sending any message to confirm that it would fit, it arrives and then sends me a photo saying that it is different from their old part.
What should I do in these cases? they are not entitled to a refund, the specifications were clearly explained in the listing
1 comment
sika700
Mentore3 years agoGood morning,
it depends on which return request he opens...
If it's because of a change of mind, you can refuse... if it's for an item not as described, you're obliged to accept it, arrange the pickup and then refund it.
Kind regards.