Item sold by my app through an offer that was never made. | Questions and answers among users

todayistheday84 · 2024-12-20T10:05:10.207000Z

Good morning, this morning I find a sold item, with payment made;I check and there’s something wrong: the available funds are several dollars less than those requested in the listing.The item was paid 15 euros less than the sale price and the user says they received an offer of 40% off.I never made any offer on the item. What should I do now?eBay support seems nonexistent to me and I’ll probably have to cancel for some bizarre reason, hoping the user doesn’t take it out on me. Has this happened to anyone?

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Item sold by my app through an offer that was never made. | Questions and answers among users | eBay Italy