Good morning, I sold an item with untracked shipping. I pointed this out to the buyer before shipping it (also sending him the postal website link to make it clear exactly what he was getting into), proposing to cancel the order if he wasn’t okay with that.Now he says the package hasn’t arrived and is asking for a refund. As I understand it, eBay only protects buyers, so I’ll be forced to issue a refund. My question is: if he had received the package but said he hadn’t just to get the refun...

This is a legal requirement. Without a handover receipt to the courier, you are not released from the obligation to deliver. On top of that, eBay also requires proof of delivery to the buyer. himario

Item sold without tracking: buyer wants a refund for non-delivery. What protection do I have? | Questions and answers among users

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Item sold without tracking: buyer wants a refund for non-delivery. What protection do I have? | Questions and answers among users | eBay Italy