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Order 05-12007-32845
Hello,
I’m contacting you regarding order: 05-12007-32845
as per the attached image.
The item arrived broken, what should I do?
Has the seller still not responded?
I’ll wait for your reply
12 comments
antolepore_bay
OP2 years agothe courier broke the item and the courier has to reimburse it, period, then I don't know if you want to make contracts and talk nonsense do whatever you want but whoever breaks it pays in general as far as I know
marioelegio
Mentore2 years agoDo as you like, if you can.
antolepore_bay
OP2 years agoIt should be how I say it; otherwise, how should it be?
antolepore_bay
OP2 years agoThey gave me 30 euros instead of refunding me everything. What should I do?
marioelegio
Mentore2 years agoDid you open the return request through eBay?
Did you select the correct reason?
Are the 30 euros his offer of a partial refund? So you keep the item with a 30-euro discount?
Did you accept his proposal?
If you’re not satisfied .... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi&lucenceai=lucenceai&docId=HELP1382
hi
mario
antolepore_bay
OP2 years agoI’d like a refund like on Amazon, 100%—why can’t you get that on eBay?
Is it broken?
So what am I supposed to do, send it back at my own expense?
The courier has to refund it; I’ve also opened a report on the courier’s website
marioelegio
Mentore2 years agoEven eBay provides a 100% refund in these cases, and the seller must send you a prepaid label to make the return. The important thing is to ask for it the right way.
I had asked you a few questions to understand whether you had followed the correct procedures, but you didn’t reply. Even on A****n, if you don’t open the correct procedure, you don’t get anything.
hi
mario
antolepore_bay
OP2 years agobut I’m not sending it back
it’s the courier who has to compensate for the damage, period
I’ll keep it like this
marioelegio
Mentore2 years agoThe eBay procedure provides for a return and refund, with the return at the seller's expense if the item is defective, broken, or not as described in the listing. The seller has the option of trying to reach an agreement with the buyer by offering a partial refund and letting them keep the goods. The buyer can accept or reject the seller's proposal. If the buyer rejects the partial refund offer, the seller must take the item back and refund it.
Since the shipping service is commissioned by the seller, they are the only one who can then request a refund from the carrier.
hi
mario
antolepore_bay
OP2 years agono that's not okay the seller refunded part of it but dhl has to refund the remaining part
marioelegio
Mentore2 years agoChiedi reso e rimborso per oggetto non conforme.
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7
ciao
mario