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Order that they tell me has been shipped but not according to eBay status
Hello! A German seller (it’s a shop) says (when I contact them) that the package was shipped on June 21, but according to Ebay it’s still stuck at the “paid” status, is that possible? Considering that when I contact them again they always say the same things, what’s the best thing for me to do?
2 comments
marioelegio
Mentore3 years agoPossible, if they didn't enter a tracking code correctly.
Wait until the expected delivery deadline passes and if the package still hasn’t arrived, ask ebay for help. https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7
hi
mario
shin_7837
OP3 years agoCiao Mario ! Grazie della risposta.
Non usano mai tracciata (ma non ho mai mai avuto problemi).
mi hanno risposto questo :
Dear Marco ,
We are really sorry that your order has still not arrived. Your order has been shipped 21st june without any tracking ID.
In a few rare cases, delivery may take up to 20 working days.
We hope that your order will be with you within the next few days. In case your order should not arrive, please get back to us.
Best regards,
….
customers service
(ho coperto il negozio per privacy diciamo).