Locked
Discussion interactions are currently paused.
Order placed but it doesn't appear in my account
Summary: alias164 shared an issue regarding an order placed using Klarna. Although the first installment has been charged, the order does not appear in their account and they have not received a confirmation email. A message in German seemed to indicate that an item was unavailable, and they are wondering why the payment was processed anyway.
Hi everyone, I placed an order paying with Klarna, the payment for the first installment was charged to me, but there’s no trace of the order in my account, and I haven’t received any order confirmation email. However, I repeat, the payment shows up on Postepay. This message appeared, in German, it seems to say that one item is not available, but why was the payment made then? 
