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Order placed on April 30 and only partially delivered
Here is my incredible misadventure:
on April 30 I order no. 4 PVC thresholds, in two different sizes, from a German manufacturer, after 15 days I receive a package containing only the two small thresholds, but incredibly for eBay the delivery is marked as complete.
I contact the seller and he, apologizing, admits the mistake and tells me he had forgotten to send the two large thresholds into production and after more than a week he tells me he has shipped them, giving me the shipping number.
Another week goes by and, after a check made with the courier, the two thresholds are found to be stored in a warehouse in Poland!!
Basically, after almost a month and after paying for the material in advance, I find myself in this situation without knowing when I will finally be able to get it, and at this point I’m asking whether this behavior can be considered serious!
marioelegio
Mentore3 years agoYou need to open, if it's still in time, a return request for non-conforming material since the two thresholds received do not match the 4 ordered. After that you arrange with the seller for a partial refund or for a new shipment. https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7
If too much time has passed on ebay, maybe there's the possibility of doing it on the PayPal site or on the credit card.
hi
mario
servalo_3
OP3 years agoHi Mario, thanks for the advice, luckily the window sills eventually arrived even though they were very late, I accepted them because I needed them.
Have a nice day
Sergio Valoroso