Nonexistent order, impossible to contact eBay

Question

I bought an item from an unregistered user a few weeks ago. Unfortunately, from the order confirmation email I can’t track anything because the response is always „order does not exist“ … I told eBay that I wanted to receive a new tracking link, but their reply email only contains this: [TD_VOD_URL] … the url is missing instead. I don’t know how to proceed because for any action I need the order number… but with that I get nothing since it doesn’t exist for eBay. I checked the card and saw that the money was spent… I don’t understand how to bring the problem to eBay’s attention.

Thanks!

marioelegio · Accepted Answer

Contact eBay customer service: https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta%20ebay&lucenceai=lucenceai&docId=HELP1326

At the bottom of the page I attached, you’ll find a gray bar with the links for chat or to be called on the mobile number you registered on your account.

hi

mario