Order not received, it was canceled by the seller | Questions and answers among users

emilisorrentin_0 · 2024-07-10T07:53:36.458000Z

Good morning, I am opening this dispute for an item that never reached me; the delivery location is a fuel station open 24 hours, I have bought from eBay before and everything has always arrived, the address provided to eBay is correct and everything has always arrived. I asked the seller to resend it at my expense and to give me the receipt for the previous shipment that did not go through so I could make a claim against the carrier, but I never got the receipt. I believe this is a more than legitimate request, I did not receive the receipt and he canceled the order without my consent, inviting me to buy elsewhere. I cannot accept that eBay can allow this, because with this way of acting the seller, if it suits him, can cancel the order at will. If eBay also protects the buyer, it must put me in the condition of receiving the purchased item, since I gave up buying something else to buy this one. This morning I wanted to buy the product again, having put it back up for sale, but the seller blocked me. User ID BZ 13 123. Order number 03-11777-04592

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Order not received, it was canceled by the seller | Questions and answers among users | eBay Italy