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Order not received
I didn't receive the ordered item but the tracking says delivered, now I'd like to know what the procedure is to request a refund
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I didn't receive the ordered item but the tracking says delivered, now I'd like to know what the procedure is to request a refund
marioelegio
Mentore1 year agoIf the tracking says otherwise…..
Contact the seller and ask them for a copy of their shipping receipt, check the code and address.
If everything is in order, it means a courier has certified that a package with that code was delivered to your address. In this case you won’t get any refund, you can only take it up with the courier.
If, on the other hand, the code or address don’t match, you can ask for eBay’s help ….. https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042
bye
mario