Order received late and buyer refunded | Questions and answers among users

rial1983 · 2026-03-10T14:17:09.682000Z

Hello, I shipped an order that was marked as lost and the buyer requested a refundthe buyer was refunded and now the order has been deliveredOn the order page it says delivered and refundedI contacted eBay and they wrote this to me: thank you for contacting us regarding the dispute for item 326952557959.I understand that you wish to appeal our decision and I am happy to provide assistance. I am aware that you shipped the item to the customer and that it is now showing as delivered. However, when we reviewed the dispute, the shipping code indicated that the item had been in transit for more than 10 days. Please note that it is sellers' responsibility to ensure timely delivery to their customers. Since the buyer did not receive the item after the expected delivery date or during the dispute, we cannot reverse our decision. I suggest that you contact the carrier because they may be able to compensate you given the long wait and delivery times. I also advise you to continue communicating with the buyer, as often issues related to eBay transactions are caused by simple misunderstandings and a friendly conversation can be decisive. To protect yourself in the future, we recommend that you do the followingSpecify a realistic expected delivery date in your listingsUse a shipping service with reliable trackingParticipate in and always respond to any open disputes against you I understand that this is not the answer you were hoping to receive, but I hope I have provided you with a thorough explanation.

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Order received late and buyer refunded | Questions and answers among users | eBay Italy