Order marked as delivered and picked up... But never arrived. | Questions and answers among users

claudio-marcello · 2023-11-21T08:50:02.120000Z

Good morning,About a week ago I had ordered (from two different sellers) a comic book and a pair of headphones; for both orders I had selected the same pickup point.A few days ago, for the order related to the comic book (and only that one) I got an email informing me that it had been delivered to the pickup point, where I can pick it up until December 2 included.For the other order I hadn't received anything, but still the shipment tracking showed it as 'delivered'.Yesterday morning I went to the pickup point, but the shopkeeper told me that under my name there was only one order, namely the headphones: he told me that sometimes they can show up as 'delivered' early, but it seemed strange to me given the email I had received.Today, when I checked again on the app, the order had even shown up as 'picked up', even though theoretically it never arrived.What should I do? Check again in a few days whether it has arrived? Contact the seller to let them know about it? I tried to indicate on the app that the order didn't arrive, but it tells me that delivery "is expected by December 2".

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Order marked as delivered and picked up... But never arrived. | Questions and answers among users | eBay Italy