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Package opened by DHL for inspection and camera lens damaged
Summary: danieledango started a discussion about a package delivered by DHL that was inspected and found to have damage to a camera lens. sika700 replied to the discussion, but the details of the replies are not available.
Hello. I shipped an item valued at 400 euros. The package arrived at its destination sealed with DHL tape and a checked ok label and a signature. Inside, the lens was found by the buyer damaged, dropped, and not working.
I suppose, practically certain, that it was dropped by the DHL employee.
I ask. Do I have to reimburse the buyer without eBay doing anything? The shipment was only partially insured. Given DHL's obvious responsibility, what should I do? Thanks a lot
2 comments
sika700
Mentore10 months agoExactly.
You can try to invoke the "partial insurance".
Kind regards.
danieledango
OP10 months agoThank you very much