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package arrived damaged, ebay.shipping (or packlink) refuses to open a claim with the couriers
Summary: The discussion concerns a package damaged during shipping and the disagreement from eBay or Packlink in opening a claim with the couriers. sika700 suggests that eBay has no direct responsibility and advises considering other services. pokerob00144 appears dissatisfied with the situation described.
Good evening,
is it possible that eBay shifts the blame onto Packlink (even though the site is spedizioni.ebay ) when you open a claim for a damaged item?
For the second time, I’ve had a buyer message me saying the item arrived damaged. And from the photos they’re more than right, so to try to accommodate them I offered partial refunds in both cases, thinking (naively) that by filing a claim with Packlink, I’d be protected. (packages arrived with holes as if they’d been pierced by a sword, damage that takes effort to do)
Packages made with bubble wrap, double box and everything any person online uses to ship (obviously the items sold are not fragile glass items, or anything like that)
The buyers kindly sent me all the photos requested, I filled out the form with all the details they asked for and after 2 weeks of waiting, Packlink rejected my claim because I didn’t follow their (absurd) guidelines, such as using expanding foam and the like.
Now, is there anyone who has ever received a refund or been protected for a damaged package? I think their guidelines are borderline legal, absurd, and impossible for anyone to follow in every point, made ad hoc to wash their hands of refunds
If someone can help me figure out how to move forward, thanks
pokerob00144
OP10 months agoPacklink, broker or not, is still the site that opens when I request the shipping label on the order; it's an eBay partner, so I think eBay should bear at least some responsibility for it, or protect us, am I wrong?
I searched the forum, and I think I'll have to make peace with it. But that doesn't justify the disgraceful system they have in place to avoid any kind of legitimate refund request
sika700
Mentore10 months agoYou're wrong.
Great choice... I'd add opting for other services.
Best regards.
sika700
Mentore10 months agoGood evening,
Packlink is not part of ebay, it's just a recommended site that's on its own, it has nothing to do with the marketplace.
Anyway, if it had already happened to you, why did you keep insisting on using it?
If you want more protection, first of all you need to open a VAT number, subscribe directly with the couriers and I can guarantee you that they have less strict rules... Packlink, after all, is a broker, it's not a courier.
As for your question, if you read the forum, refunds obtained from Packlink are very rare... almost or completely nonexistent!
Kind regards.
pokerob00144
OP10 months agoI’ll add that I also contacted the couriers directly by phone and email, and they said that since the labels were purchased on third-party sites, it’s their responsibility
My question is whether anyone has ever received compensation for damage through Packlink...