Insured package sent with Poste Italiane and lost | Questions and answers among users

gaebelm-5 · 2026-01-22T10:50:18.035000Z

Good morning everyone, and thanks in advance for your replies.I sold a jacket on EBAY for 200 Euro and during the shipping process on the site I added insurance for that amount.The package was sent with Poste Italiane and after 15 days the buyer of my jacket asks me for a refund because he hasn't received it, and checking the tracking it turns out that after 15 days the package is still in transit at the Poste hub. To be fair, I immediately issue the refund, certain that I can recover my money with the insurance. I phoned Poste customer service, who confirmed that the package is stuck, but they have no other information because this Ebay shipping service doesn't allow any further checks and the insurance was taken out with Ebay itself, and that I should contact Ebay for the insurance refund.Now, not knowing what to do, I'm asking all of you how I should go about getting the insurance refund, since I took it out with Ebay at the time of shipping, and whether there is a procedure to follow on the site because I couldn't find it. I hope for your help and thank you all in advance.Gaetano

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Insured package sent with Poste Italiane and lost | Questions and answers among users | eBay Italy