Package delivered but they say no | Questions and answers among users

magnestridar · 2025-05-02T09:13:24.014000Z

Hi everyone, on behalf of a relative (which makes the situation worse) I’m offering to sell his old iPhone 13 on eBay. Sold on April 17, it was shipped the next morning, perfectly packaged, using eBay shipping, BRT courier. On Tuesday April 22 the package shows as delivered in the tracking and I think, “good, all okay.”After 2 days, on April 24, the buyer, without even sending me a message, opens a refund request through eBay with the message “the package shows as delivered but it isn’t here!!”.After a few messages I manage to get the buyer to tell me that she wasn’t at home that day and it’s not possible that one of her neighbors picked it up.I immediately contacted BRT, which has been MIA for 10 days; I basically follow up every day, but they reply that they’re investigating and that it’s a holiday bridge period so it’s not easy to contact the exact courier.. hmm.I’ll repeat it again: the package shows as DELIVERED, so I may be wrong, but I believe that from that point on the responsibility lies with the buyer or with the courier who pulled a fast one.So I ask: given that the chances of the phone magically turning up again seem really slim, how can I protect myself? I did everything correctly and within the right time frame, I have NO intention of losing 300 €, but I’m afraid that eBay (which for now is holding my funds) will not give a damn about the situation and will refund the buyer automatically.Thanks

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Package delivered but they say no | Questions and answers among users | eBay Italy