Package delivered empty | Questions and answers among users

zeinstore · 2025-07-21T20:27:25.161000Z

One thing after another keeps happening, I send a package and it gets lost, now this...So I was expecting a package from Germany, a collectible card worth about 300€, it was supposed to be delivered between July 17/18, and it was delivered to me today! The package the seller shipped with DHL, and DHL in Italy naturally relies on Poste Italiane, which means that even if you stay home, the couriers don’t even ring the intercom, they just say directly that the recipient is absent..That said, I see that the package is in pretty bad shape, damaged. Before opening it I decide to make a video, and I wish I had never done it because the package was empty! the ordered item was missing. Now I absolutely do not believe it’s the seller’s fault because I don’t think he would ship an empty package, it wouldn’t be in his interest. I really think it was tampered with by the couriers or from within their warehouses.I immediately reported this to the seller, and showed him the video. Naturally, upset about what happened, he told me to contact DHL and get reimbursed directly by them. Shouldn’t he be the one to contact DHL and file the claim? How should I handle this?

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Package delivered empty | Questions and answers among users | eBay Italy