Package on hold due to issues during verification for shipment release, documents missing

Question

Good evening everyone, I need your help. I bought a camera from a Swiss seller, and he shipped the goods from Bern. From the shipment tracking, I noticed that the package has been stuck for several days at the International Exchange Center in Milan, with the following reason:"Problems reported during the verification for release of the shipment. Required declaration for release is missing"I’ve done several searches to understand how I should handle this, but the answers are not consistent; some...

sika700 · Accepted Answer

Good evening,if documents or information are missing to clear your package through customs (if it is even possible to import the item you bought), customs itself will contact you. The method depends on who will handle the delivery: usually a phone call for the more renowned couriers, or a registered letter from Poste Italiane. Unfortunately, you simply have to arm yourself with patience, and if you were in a hurry to get the item, buying from a non-EU seller was exactly what you should...