Package missing after carrier pickup

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Hello everyone, as usual I purchased the BRT shipping label through eBay shipping on September 16.

After delivery to the BRT fermopoint, I received the email confirming the shipment had been taken in charge, but to date the tracking system still finds nothing, and of course the recipient confirms non-delivery.

BRT replied to me in the most obvious way, saying that this means the parcel never reached their warehouse.

Has something similar happened to anyone?

Thanks

Anonymous User

Posted 2 years ago·Last reply 2 years ago

2 comments

marioelegio

Mentore2 years ago

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Do you have the taken-in-charge email and then they tell you that the package hasn't arrived at their warehouse?

mario

Anonymous User

OP2 years ago

Exactly: the Fermopoint staff member at parcel reception scans the barcode and the system sends the email: I received that one. After that, nothing else: it seems that the parcel has "vanished" at the Fermopoint, or the courier has lost it or otherwise not registered it upon arrival at the warehouse.