Package not arrived

Question

On May 3 I sent a package with Poste Italiane and since May 4, the date of the last tracking update, the shipment appears to be at the postal operations center in Nola, where it is still supposedly there; since then nothing more has been heard.... I went to Poste and they told me to call the toll-free number, who in turn told me to contact and file a complaint with Packlink, which I did and I’m waiting for a reply. In the meantime I also filed a complaint on the Poste website, because when I wen...

sika700 · Accepted Answer

Hello,the refund was made by taking it from your available funds on eBay, or by taking it directly from your account.You need to file the claim with the broker from whom you purchased the shipment, so Packlink, try reading here:https://support.packlink.com/hc/it/articles/115003822425-Come-faccio-a-contattare-il-Servizio-Clienti-https://support.packlink.com/hc/it/sections/360003800620-ReclamiKind regards.

negoziettodivincenzo · Answer

Hi, the buyer then decided to issue the refund and so the dispute related to this item is closed, as I read on my eBay, where it then says that the buyer has been refunded, but I didn’t understand how and from where (I received the payment on my current account first and then, because the package didn’t arrive, the buyer closed everything and received the refund that eBay decided to issue) I’d like to understand since for me it shows that it was deducted from the available funds (I think maybe from some sales made where the money has not yet been released and therefore sent to my current account?) just to understand given my inexperience on the matter, at this moment it shows that I owe nothing more since it appears deducted from the available funds..

Now I’m wondering how do I file a claim against the carrier? or anyway receive something from all this? I often see when I make the shipping label a note about insurance for a certain amount of euros... I’d like to know what it means and under what conditions and how it can be used? before the matter was closed with this refund I had already filed the claim with Poste (I also went to the post office where they told me to file a claim with Packlink as well as the claim on the Poste website which I’m still waiting for, and the claim filed with Poste which for 4 days has given me no news and no refund... I see that a conciliation with Poste could be done... what do you advise me to do?

then another thing, I see that when going to the post office on the sender’s copy of the shipping label they stamp the proof of delivery at the bottom right... something that however I noticed in stores like Mailboxes they don’t do unless I ask...

marioelegio · Answer

If you purchased shipping from Packlink ....... https://support.packlink.com/hc/it/articles/5528489675922-Come-e-Quando-presentare-un-reclamo-Danno-Perdita-Manomissione-Furto-Disconoscimento-Firma-

hi

mario

sika700 · Answer

Hello,

if the package has been stuck for a long time, it presumably means that it has been lost.

So wait for the buyer to open a claim for item not received, then you will have to refund them and then try to recover the loss from the shipping carrier.

Kind regards.