Package not arrived

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Good evening everyone,

new to ebay.

I bought from an unregistered user, (right after the purchase I registered) the item is clearly taking a while to arrive, there is a minimal shipping trace that stopped the day after.

eBay help tells me to go to the confirmation email I received and then go to other actions and give up the purchase, but right after a page opens asking me to sign up.

I enter my credentials and it tells me that I’m already signed up...I wrote to the seller but nothing.

what can I do?

thanks