Package not delivered due to damage | Questions and answers among users

mark.re-1 · 2026-06-18T17:25:25.856822Z

Good morning everyone,I bought a card from Canada and the delivery date was June 12, then it was pushed back to June 15.On that day I received a call from the Bartolini company, but I didn’t have time to answer.After calling back, I was informed about an anomaly with the package, but without specifying the problem.After countless emails and calls, they told me that the package is damaged and that it will not be delivered, and to contact the seller.eBay won’t let me report that the package hasn’t arrived because the latest delivery date shown is July 8 and I have to wait until that day.What should I do? The delivery company is washing its hands of it, saying to contact the seller, and eBay won’t let me report the package as not arrived.Where will the package end up? Will it be sent back to the seller? Is there no way to receive it anyway, assess the damage, and report it to eBay? Can anyone help me?

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Package not delivered due to damage | Questions and answers among users | eBay Italy