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Package not picked up because recipient was absent
Good morning everyone.
I shipped an item to Spain about 10 days ago. UPS tried to deliver it, but since they didn’t find the recipient at home they left the parcel at a UPS center, awaiting pickup.
I’ve sent the buyer several messages informing them of everything. At first I was told they would go pick it up the following day, but then not only have they still not picked it up, they haven’t even replied to my latest message, in which I reminded them where the parcel is.
Since I’m afraid the storage period is about to expire, I wanted to know how I should handle it if the parcel is sent back because the buyer didn’t collect it?
I imagine I should refund, at least in part, the item price, and that’s fine, but what about the shipping costs there and back?
Thanks to anyone who replies
sika700
Mentore1 year agoYou can deduct them from the refund.
Kind regards.
marioelegio
Mentore1 year agoThe item has been paid for, so it’s no longer yours.
You can let the buyer decide whether to:
bye
mario
libreria-rara
OP1 year agoVery clear, thank you very much