Uncollected package, additional storage fees? | Questions and answers among users

libreria-rara · 2024-09-21T10:55:02.578000Z

Good morning everyone, I sold an item in Spain and the buyer wasn't home when it was delivered, so the package was left at the UPS center.I sent the buyer 3 messages (2 on eBay, one on his mobile) letting him know, along with the address for collecting the package, but I haven't received a reply, and he seems to have disappeared.Now, I imagine the package will be sent back, but I was wondering what happens in this case?Do I have to refund the customer, or if he doesn't get in touch can I consider it sold? Would the refund also include shipping costs? and above all, I read in another community question that there could be additional storage fees; can anyone give me information about this? I've been looking for information on the UPS and eBay sites all morning but haven't found an answer.

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Uncollected package, additional storage fees? | Questions and answers among users | eBay Italy