Package marked as delivered, but never received | Questions and answers among users

oidoic · 2025-12-05T14:26:05.160000Z

Good morning.On November 9, I bought 7 LPs from a seller in Germany, which the seller shipped with tracking via Hermes. I followed the tracking, and the package had been at the HR Parcel branch nearest my home, Hermes' partner, since November 17 already. After several days, and after writing to HR Parcel without getting any useful news, I wrote to the seller asking whether he had any information. He contacted Hermes, but they did not give him the requested info. So, on December 2, the seller, very kindly, and without me asking him to, issued the refund. Yesterday, December 4, he wrote to me, having seen in the tracking that delivery had been made on the 3rd, asking to pay again, and rightly so. But in reality the package never arrived. I have no neighbors to ask, and this is the first time this has happened to me. At this point, what should be done? Thank youPS: I noticed that there are several complaints online...

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Package marked as delivered, but never received | Questions and answers among users | eBay Italy