Package received but product packaging is empty | Questions and answers among users

stesal-6333 · 2024-07-11T11:11:39.470000Z

Good morning everyone, Unfortunately I’ve run into a real mess...I ordered a photography filter from a Japanese seller, with a total value, including shipping, of about €60.After a month of waiting, the package finally arrives and I go to pick it up at the Italian post office. I pay another €12 in fees and postal charges and go home.I open the envelope and so far so good, I open the filter packaging but alas, the inside is empty!I understand that this is a tricky situation because the seller might think I’m lying (he assures me that the filter was present at the time of shipping and that he even took photos). I then suggested that at this point it may have been stolen during the delivery process and he replied "...then report it to the police" ... What could I do? Go through eBay under "item not received"?

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Package received but product packaging is empty | Questions and answers among users | eBay Italy