Package shows as delivered, but I haven't received anything and I can't get a refund

Question

Guys, help, I don’t know what to do, I ordered a gerbil cage from a seller in the United Kingdom and it was shipped on May 25, the tracking says it’s stuck with the carrier in my country since May 2, while on eBay it shows as delivered, I can’t make heads or tails of it, I contacted the seller who keeps telling me he knows nothing because the shipment is in eBay’s hands, the fact is there’s not even a sign of this cage, do you think I should be worried? How do I ask for a refund or at least unde...

marioelegio · Accepted Answer

You probably see the first shipping code delivered, the one used by the seller for shipping to Pitney Bowes' international logistics center. Then you should have a second code to track the international shipment of the UPAA......... type.You can track it on the carrier's website, which is Pitney Bowes, or on specific search engines (such as 17 track or Parcelsapp).If the expected delivery terms have expired, you can ask eBay to intervene: https://www.ebay.it/help/buying/returns-refunds/otti...