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Resulting parcel delivered as per the Post Office website
Good morning, I sent a package to Germany on 16/02/23, and on 23/02/2023 the package shows as delivered (tracking can be verified on the postal service website).
The customer contacted me and then opened a dispute for "item not received"
In your opinion, (besides replying and providing photographic documentation of the shipping receipt, a screenshot of the postal website page showing the delivery, the shipment tracking number) what should I do?
I find it absurd that in situations like this, there should be an ongoing dispute with the resulting damage to me, since they have blocked my funds.
I hope this gets resolved quickly, because otherwise the whole system on which ebay is based would go into crisis; in fact, if even when there are documents proving delivery, everything is called into question... then you can be dishonest, just order, receive the goods, and open disputes for item not received to get a refund?
