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Hello, I ordered 3 items but one was lost.If the seller doesn't respond, or doesn't intend to send it again,does eBay step in with a refund? Thanks

salmor_6287

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Posted 6 months ago·Last reply 6 months ago

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marioelegio

Mentore6 months ago

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@salmor_6287 wrote:
Hello, I ordered 3 items but one was lost. If the seller doesn't respond, or doesn't intend to send it again, does eBay step in with a refund? Thanks

If you ask the right way, yes.

If the item that didn't arrive was in a separate order, you need to request a refund for an item not received... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7
If the three items were part of the same order and one is missing, you need to request a return and refund for missing parts ... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7

bye

mario