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Package lost by UPS
Good evening, on January 4 I shipped a package via UPS that never arrived at its destination. Through the UPS website I submitted a claim with documentation and photos, and received as a response confirmation of the actual status of it being lost. What procedure should I follow, and how can I protect myself financially, given the fact that I will also have to reimburse the buyer? Thank you
1 comment
marioelegio
Mentore3 years agoThe buyer will have to open a refund case for item not received, and you will accept to refund it. Send them this link and read it yourself too: https://www.ebay.it/help/buying/returns-refunds/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7&po=1&uci=0&ri=0
Don't make any move in advance, wait for their official request and do everything through the eBay procedure, otherwise you risk having to reimburse twice.
You can try to claim from the courier, but if the package wasn't insured, they'll still offer you a pittance.
bye
mario