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Parcel shipped in early December and never arrived! Packlink additional coverage, what can I do?
Good morning, I am a seller and I would like to protect the customer.
Poste has lost the package that had additional coverage with packlink.
What should I do? Who should I contact?
Thank you
2 comments
sika700
Mentore1 year agoGood morning,
you simply need to refund the buyer and then you can seek reimbursement from Packlink.
Kind regards.
davidevurchio92
OP1 year agoI have tried to contact the customer multiple times, both with messages and calls, but I haven't received a response.
How should I proceed?