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Tracked package never arrived at the pickup point
A package ordered with pickup point and sent via registered mail is shown as delivered based on tracking, however the operator of the pickup point claims never to have received it.
Since the package was tracked, Paypal does not recognize grounds for a refund.
How should I proceed? How do I start a refund request or otherwise file a dispute with Paypal?
Thanks
Roberto Fogliardi
1 comment
marioelegio
Mentore1 year agoA registered letter shouldn’t be able to be picked up from a pickup point, since that would require a proxy authorization from you.
Ask the seller for a copy of their receipt and check who they sent that registered letter with that code to.
If the address is actually that of the pickup point and it shows as delivered, ask fermopoint for a refund.
If it shows as delivered, neither ebay nor PayPal will be able to help you.
hi
mario