Packlink charged me for two shipments!

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Good evening, on December 28th I purchased a first Packlink label to ship a sold item, which I canceled through the eBay page, to create a new one choosing home pickup.

The item was then picked up and delivered with the second label; the first one, although it had been canceled, was charged to me anyway.

Now, about ten days later, eBay is washing its hands of it, dumping the search for a solution to the problem on me, and Packlink, on the personalized support page, in response to my request to cancel the label, automatically says that the deadline has expired (15 days-----false), while they do not reply to emails!

Do you have any suggestions to solve my problem? Thanks.