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Payments blocked after dispute closure
Hello, I would need some information.
A customer bought a product, paid normally, and I shipped it. Due to problems with the courier, the shipment was delayed and the customer opened a dispute for item not received. After a couple of days the item was delivered, but the funds for that sale were still on hold, I waited a couple of days but nothing. I requested eBay's intervention and they closed the dispute in my favor, and right after that I get an email saying the funds are blocked for 5 days for account checks.
Why were my funds blocked if I didn't do anything wrong?
2 comments
sika700
Mentore2 years agoHello,
I’d say there’s something wrong... you didn’t enter your VAT number, even though you have a professional account.
I hope the verification isn’t due to this... they’ll probably ask you for various documents, including a company registration certificate and purchase invoices.
Kind regards.
daiellohome
OP2 years agoThanks for the reply. In my profile settings, I added the VAT number in the tax code section (I had entered my personal tax code). Now I'm waiting for updates from Ebay