Payments blocked after dispute closure | Questions and answers among users

daiellohome · 2023-12-12T19:17:30.614000Z

Hello, I would need some information.A customer bought a product, paid normally, and I shipped it. Due to problems with the courier, the shipment was delayed and the customer opened a dispute for item not received. After a couple of days the item was delivered, but the funds for that sale were still on hold, I waited a couple of days but nothing. I requested eBay's intervention and they closed the dispute in my favor, and right after that I get an email saying the funds are blocked for 5 days for account checks. Why were my funds blocked if I didn't do anything wrong?

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Payments blocked after dispute closure | Questions and answers among users | eBay Italy