payment for item failed but charged to card | Questions and answers among users

thor-5844 · 2025-11-24T19:05:02.813000Z

Good evening, everything that just happened to me is unbelievable.I find an item on eBay that I buy directly as a NON-registered user using the new payment form. I enter all the details, click the "CONFIRM AND PAY" button and while the total is immediately charged to my credit card, I get a message saying "Check the payment details or use another payment method".So I was charged the cost without the order ever going through/being confirmed!So I try to register as a user to ask eBay for help but I wasn't able to contact anyone. Meanwhile, to confirm, I ask the seller whether anything shows up on his end and of course nothing does. After a few minutes of rummaging around in my account to find some kind of help, I get 2 messages from eBay saying "account suspended permanently due to activity we consider risky for the eBay Community"!!!!! It felt like I had been pickpocketed on the subway!!Sorry (for the rant) but in cases like this what are my options? (sorry I'm not very familiar with eBay).Thanks to anyone who can help me

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payment for item failed but charged to card | Questions and answers among users | eBay Italy