Incorrect payment at the time of return | Questions and answers among users

no_586829 · 2026-03-03T10:33:32.473000Z

Hello, I have a problem with order 17-14294-95217. I can't ship because the system gives me an error for shipments to the United States, a service that Poste Italiane has suspended. It's a technical error from eBay and not my fault. I don't have the €20 that the system is asking me for to close the refund. I am asking for a manual courtesy credit of the fees so I can refund the customer with the balance already available; otherwise, the case remains blocked because of you.

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Incorrect payment at the time of return | Questions and answers among users | eBay Italy