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Sponsored payment
Summary: c9fth-54 reports an issue where eBay retained a 30€ sponsorship fee despite an order being canceled and the product not being sold. They are seeking advice on how to recover the fee as their current balance does not cover a refund requested by a buyer. They ask for guidance on reclaiming the sponsorship charge under these circumstances.
Good morning,
A week ago I got an order for a promoted item, but the order was canceled right after.
Despite this, eBay withheld €30 in promoted listing fees even though the item was ultimately not sold.
The buyer is rightly requesting a refund, but my balance is not sufficient precisely because of these €30 withheld. How can I get back the €30 from eBay Promoted Listings, since the item has not yet been sold?
Thank you very much
sika700
Mentore1 month agoGood evening,
you will be reimbursed later, but first you have to pay out of pocket.
Kind regards.