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Paid with a personal Postepay card but the seller is not responding
Hello everyone, I read that it’s not allowed to use Postepay, but only after having already made a payment with that card. I had read that Visa was among the accepted payment methods and I thought it was possible, so I bought an item with my personal Postepay card - absolutely NOT I made a top-up on the seller’s card - and so I also have a record of the payment made.
In this case, does eBay’s money-back guarantee not apply like it does with other credit cards, if I don’t receive the item? Delivery was expected between Dec 28 and Jan 4 so there’s still time, but the item still hasn’t been shipped and the seller isn’t responding. Thanks
9 comments
marioelegio
Mentore2 years agoThe Postepay, when used correctly, is a very normal debit card (rechargeable credit card) and, as such, it can be used on eBay.
If your item doesn't arrive by January 4, from the following day you can ask eBay for help ..... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7
hi
mario
franmad99
OP2 years agoThank you very much, I was wondering if you could ask eBay for help because I had read some comments saying that if you paid with Postepay, the money was definitely lost. Maybe they were referring to people who made a top-up directly onto the seller’s prepaid card....thanks again
franmad99
OP2 years agoHi mario sorry to bother you but I saw that the delivery has been postponed to January 11th - it was previously the 4th - but the seller still isn't responding. now do I have to wait until that day to ask eBay for help? it says that with the holidays it can happen that the delivery gets pushed back...thanks
marioelegio
Mentore2 years agoMaybe you're looking at the current listing, delivery is for the 11th if you buy now.
You need to check the listing shown on your order summary. Anyway, on the 5th try opening a help request with eBay.
hi
mario
franmad99
OP2 years agothanks again
franmad99
OP2 years agohi mario, thanks again for your advice. I did what you told me and this morning I asked ebay for help. from what I understand the seller has three days. then what happens? should the seller contact me? does ebay step in directly after that or do I need to do something else? thanks again
marioelegio
Mentore2 years agoIf the seller doesn't offer you a solution that satisfies you within the time available to him, afterwards you can ask ebay to step in: https://www.ebay.it/help/buying/default/ask-ebay-to-step-in?id=4701
hi
mario
franmad99
OP2 years agohi mario i wanted to tell you that the item never arrived, but thanks to your advice I asked eBay for help and they wrote to me that I got the refund. It will take a few days, right? I think the refund will be made directly to the Postepay I paid with...thanks for everything