FOR SELLERS: DO YOU FEEL THERE IS A DISPARITY IN TREATMENT AND PROTECTION BETWEEN YOU AND BUYERS? | Questions and answers among users

chicc7979 · 2024-04-21T16:45:18.203000Z

Hello everyone, I’ve been on eBay for years now and (as surely many of you have) I’ve run into every kind of setback and difficulty, from trouble with couriers, to customers who are quick to leave negative feedback, to the most absurd requests, but never like in these last few months, with customer care always siding against the seller.To give you an idea, I’ll give you an example:recently a customer placed an order with me from Israel, and the shipping provider still doesn’t have a single courier that goes there (what is that about?), at first I thought there was a problem with the zip code, so I asked the customer to confirm the details, then I realized that evidently they don’t deliver to war zones... to make it happen I would have had to pay an outrageous amount out of my own pocket (several hundred euros) on an external platform, with no guarantee at all. I contact the buyer and explain, in English, that unfortunately I can’t ship the purchase, not by choice, but because there are no couriers. Of course I issued a refund right away. A month and a half later I receive the negative feedback... by the way, I find out that he can leave feedback even if he didn’t buy anything, but I can’t, for the very same reason (double standards much?), the customer leaves a comment in Spanish from which it’s clear he didn’t understand a thing and it’s not out of the question that he may have done it for other reasons (antisemitism). I call customer care, who keep repeating like a broken record that I should have excluded Israel from the listing... so, dear sellers, every day review your listings if you sell abroad and exclude or reinstate the various messed-up states / ones back to normal, you’ve got no more excuses! Sure, insurance companies don’t reimburse in cases of war and riots, but you do, you have to stay on top of things or else cut back your storefront, sellers? PPPPRRRRRRRRRRRRRRR!!Well, sometimes it feels like instead of bringing profit to eBay, we’re a source of problems and losses; it wasn’t like that until a couple of years ago. It’s not enough that couriers make a mess, all the paperwork you have to prepare to export with customs officers who randomly hand out punishments, customers who buy items they don’t know how to use (dummies), who don’t know how to use the platform (newbies), who use feedback as a blackmail weapon (crooked ones), those who pick at every little thing (....) those who try to scam.... on top of that, getting hit from the very people who make money off us. Couldn’t buyers’ feedback be allowed? We’d like to rate them too on 3 levels, positive, neutral, negative, instead we can only respond with positive and a handful of words. One question, why can’t I reply to posts in the community? Do others have this problem too? Reply to me by private message if you want, thanks.

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FOR SELLERS: DO YOU FEEL THERE IS A DISPARITY IN TREATMENT AND PROTECTION BETWEEN YOU AND BUYERS? | Questions and answers among users | eBay Italy