WHY ARE BUYERS ON EBAY ALWAYS SUPER PROTECTED ????? | Questions and answers among users

9605pasquale · 2024-08-16T18:47:57.744000Z

I sold a vinyl record to a customer in Vicenza with UPS courier; after a few days this gentleman contacts me and, sending me photos of the package and the vinyl, although blurry, claims that it was delivered open and the vinyl damaged, and that the courier had left it in the garden, which is not true, and I’ll tell you why later, so he asked me for a refund. I should point out that this request was made to me on WhatsApp and by email, and not through eBay’s official channel. I checked the UPS site with the tracking; besides the usual information about the day and time of delivery, UPS on the same screen, on one side, entering the buyer’s postal code, shows the delivery photo and this delivery was made not in the garden but in the patio of his building. THE QUESTION IS: DESPITE UPS'S PHOTOGRAPHIC EVIDENCE OF THE DELIVERY, EXPOSING THIS PSEUDO-BUYER'S LIE ABOUT THE GARDEN, WHY DOES EBAY AGREE WITH HIM ??? BLOCKING MY FUNDS ? SEE PHOTO OF MY INTACT PACKAGE PHOTO

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WHY ARE BUYERS ON EBAY ALWAYS SUPER PROTECTED ????? | Questions and answers among users | eBay Italy