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Why if I ask for confirmation photos because the ones sent by the customer aren't clear and don't
Summary: andrearicambi asks about requesting clearer photos when those sent by a client are unclear. marioelegio has yet to respond with specific details or advice.
I don't understand why I sent a new fender, the customer received it and after 20 days says it's broken.. The customer sent me some photos that for me and also for eBay, after hearing support, do not explain the damage. I asked for more photos also to understand whether the fender was actually mine... And nothing, eBay says that besides having lost the outbound shipment I have to refund the customer and also arrange the return pickup.. I honestly don't know about you but I'm fed up with having to refund and pay shipping costs for customers who try to pull a fast one
marioelegio
Mentore1 year agoReturns are governed by national and EU regulations. The same rules apply on all marketplaces.
In the case of distance sales, if the customer disputes the product's non-conformity, the return is the seller's responsibility.
hi
mario