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PIN sent to the wrong email address and package cannot be collected
Summary: A participant reports that a PIN was sent to the wrong email address, preventing the package from being collected. marioelegio responds but does not provide any further details in the discussion.
Hi everyone, I bought a product from a foreign seller and he shipped the goods using the wrong phone number and email address.
I went to pick it up several times but even though I’m the right person they can’t deliver it without the PIN. I contacted inPost at a Milan number that answers from Poland and they told me they can’t do anything about it, the Sender has to do it. I’ve exchanged endless correspondence with the sender, who says Global Relay can’t update the details and that I should do it !!
At this point I think the parcel will be sent back and who knows if I’ll ever get it again..
Has this already happened to anyone? Is there a solution?
marioelegio
Mentore4 months agoThese changes, while the shipment is in progress, can only be made by the sender.
Check whether the email and phone number on your account are actually correct.
If they are correct and the package is returned to the sender, ask for a new shipment at his expense. He made the mistake.
bye
mario