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POSSIBLE SOLUTION to the COMBINED SHIPMENTS problem
Many sellers have a problem regarding COMBINED SHIPPING. Once their customers have put items in the cart, clicked REQUEST TOTAL and confirmed their intention to buy, they see the message that the SELLER DOES NOT ACCEPT COMBINED SHIPPING.
eBay's call center is aware of the problem, but the timing for a solution is uncertain.
The one indicated is a possible solution to the problem. It does not eliminate the error problem that will appear to the customer if they click on REQUEST TOTAL, but the customer should not need to do so, since the shipping costs will appear consistent with what you have set and maybe written in the description.
With this solution, the customer will need to click directly on "Go to checkout" and complete the purchase.
What I managed to do is this
PART 1
I went here https://www.ebay.it/ship/prf
1) In "Allow payments and combined shipping", I checked "Allow buyers to send a single combined payment for all purchased items". It was already checked, but I'm mentioning it for those reading this for the first time.
2) Then I went to create "Fixed price shipping rule". I highlighted "subtract an amount for each additional item" and next to it I highlighted "%". At that point, a new form opened asking me to enter the % to subtract (I wrote 90%) and to indicate the profile name (I don't know what that means ... I wrote Test1)
3) Then I went to "Promotional shipping rules" and in "Maximum shipping costs per single order with combined payment" I entered 8 €
PART 2
I went here https://www.bizpolicy.ebay.it/businesspolicy/manage
I searched for CREATE RULE and created 2 rules for Shipping (One I called POSTA1 and the other PACCO CELERE). The shipping prices I entered are 4.00 € for Posta1 and 8.00 € for Pacco Celere.
There is also the option to build rules for Returns, while the one for Payment, even though it is present, cannot be changed because it is preselected by eBay.
Under "Combined shipping discounts," I checked "Apply my fixed price shipping rule" and "Apply my promotional shipping rule"
PART 3
sika700
Mentore3 years agoBut... you forgot to write that it wasn't your own idea...
In this other conversation:
COMBINED SHIPPING issue - eBay Community
someone gave you a few pointers... that someone is me... I certainly don't want the credit, I don't care, but at least a thank-you!
Kind regards.
2345sandro
OP3 years agoIf you like, I can say it was all his own work, but unfortunately that’s not the case.
I used the RULES and not the TABLES.
Maybe you could make a tutorial like the one I proposed above, to tell us exactly which steps to take to use the TABLES.
Keep in mind, in fact, that there’s a difference between saying WHAT YOU HAVE TO DO and saying HOW YOU HAVE TO DO IT.
Having said all that, if it can put you more at ease, I’ll tell you that the “tip” that the current deadlock many sellers are experiencing could be bypassed — namely the impossibility for their customers to click on REQUEST THE TOTAL through the platform itself — was given to me by you.
In a very confusing and cumbersome way, but it was you
sika700
Mentore3 years agoThere... on top of everything else, you're even complaining...
I simply wrote that I had "given a few pointers"; I didn't write that I had laid out step by step how to do it, I also wrote that "you obviously have to test what is the best solution for you."
For me the tables are fine... for you the rules are fine... but they were still part of those "tips" I gave you.
Anyway, this isn't about calmness or anything else, but simply about being grateful for the time I spent helping you... since most forum users "expect" answers and solutions... if I had known about the lack of gratitude, I would have done something else.
Have a good evening.
2345sandro
OP3 years agoNo comment