POSSIBLE SOLUTION to the COMBINED SHIPMENTS problem | Questions and answers among users

2345sandro · 2023-02-22T21:47:53.778000Z

Many sellers have a problem regarding COMBINED SHIPPING. Once their customers have put items in the cart, clicked REQUEST TOTAL and confirmed their intention to buy, they see the message that the SELLER DOES NOT ACCEPT COMBINED SHIPPING.eBay's call center is aware of the problem, but the timing for a solution is uncertain.The one indicated is a possible solution to the problem. It does not eliminate the error problem that will appear to the customer if they click on REQUEST TOTAL, but the customer should not need to do so, since the shipping costs will appear consistent with what you have set and maybe written in the description.With this solution, the customer will need to click directly on "Go to checkout" and complete the purchase.What I managed to do is thisPART 1I went here https://www.ebay.it/ship/prf1) In "Allow payments and combined shipping", I checked "Allow buyers to send a single combined payment for all purchased items". It was already checked, but I'm mentioning it for those reading this for the first time.2) Then I went to create "Fixed price shipping rule". I highlighted "subtract an amount for each additional item" and next to it I highlighted "%". At that point, a new form opened asking me to enter the % to subtract (I wrote 90%) and to indicate the profile name (I don't know what that means ... I wrote Test1)3) Then I went to "Promotional shipping rules" and in "Maximum shipping costs per single order with combined payment" I entered 8 €PART 2I went here https://www.bizpolicy.ebay.it/businesspolicy/manageI searched for CREATE RULE and created 2 rules for Shipping (One I called POSTA1 and the other PACCO CELERE). The shipping prices I entered are 4.00 € for Posta1 and 8.00 € for Pacco Celere.There is also the option to build rules for Returns, while the one for Payment, even though it is present, cannot be changed because it is preselected by eBay.Under "Combined shipping discounts," I checked "Apply my fixed price shipping rule" and "Apply my promotional shipping rule"PART 3I went to each item I had for sale and edited the listings by going to the "shipping rule" . From the dropdown menu, depending on the type of item sold, I selected one of the rules just described. WHAT I GOT FROM THIS PROCEDURE- For each additional item, the customer will not pay the full shipping cost. In my case, I set the system so that there is a 90% reduction for additional items. For example: For the 1st item the customer pays 4.00 € for priority mail shipping for the first item and 0.40 € for the following items.- Shipping costs will not be able to exceed 8.00 €. So far I've gotten this far

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POSSIBLE SOLUTION to the COMBINED SHIPMENTS problem | Questions and answers among users | eBay Italy