Can I get a refund for an item shipped overseas? | Questions and answers among users

luca_rastelli · 2026-01-15T13:42:37.434000Z

Hello everyone, I recently bought an item for the total amount of €40 (15 + shipping) that was shipped by courier to Brazil. It was supposed to be a gift, but the courier decided to take it on a tour of America before arriving in Brazil and now wants a customs payment of €68, which the recipient chose not to pay because that’s a ridiculous amount (for an item that cost 15 without shipping), so the item will definitely be sent back to the sender, since it won’t be picked up now, the seller says that if I don’t pay the customs fees I’m not entitled to eBay protection, is that true? because in any case he would get the product back, so if not the full cost, at least the cost of the item I would like to get back, since, as I already said, he would get the product back how should I behave? any suggestions?

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Can I get a refund for an item shipped overseas? | Questions and answers among users | eBay Italy