Can I have an email to request a refund for an item that never arrived?

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I bought a pair of Balenciaga sneakers; the seller claimed to be in Spain. They send an email with the tracking number, but the shoes never arrive and instead a little Chinese lucky charm arrives wishing good luck. I call DHL and they say that that

package isn’t theirs but was handed over to Poste Italiane. The shoes still haven’t arrived and I don’t even know how you’re supposed to ask for a refund. The eBay account has removed the item from the list of purchased items .

fivest_90

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Posted 1 year ago·Last reply 1 year ago

1 comment

marioelegio

Mentore1 year ago

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If the shipment that arrived matches the code that was on eBay, ask for a return and refund for an item not as described (a little charm instead of the shoes). The return shipping will be at the seller's expense.

https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7

If you can't find the listing anymore, ask to be called by customer support using the link at the bottom of the page linked above.

mario