Italian Post toward Brazil | Questions and answers among users

kesro_93 · 2025-09-07T21:32:02.665000Z

Hi everyone, I shipped an item from Italy to Brazil, using Poste Italiane. On the tracking here on eBay (and not on the Poste website) it now shows the message "need to provide the recipient's CPF/CNPJ code. For more information contact Poste Italiane." However, in the postal apps it’s not possible to enter this information anywhere, and even when calling the agents or going to a branch, everyone told me they didn’t know what this request was, and that they couldn’t do anything either. Has this situation happened to anyone, and were you able to solve it?

Discussions

Italian Post toward Brazil | Questions and answers among users | eBay Italy