first item not received now damaged | Questions and answers among users

uribe6666 · 2023-08-11T14:28:22.528000Z

Good evening, I sold a used jacket, where I specified in detail with an accurate description and photos its defects. The buyer opened a dispute because they said they had not received the package; after I provided them with the full order tracking and proof of delivery, now they are complaining that the item has defects, asking for a 50% refund or to open a dispute. What should I do?

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first item not received now damaged | Questions and answers among users | eBay Italy