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Problem with purchase with pickup point delivery
Good evening everyone.
I have a problem with a pickup point delivery. I made a purchase selecting delivery to a pickup point. For convenience, I chose a business close to home.
On Tuesday, checking the tracking, the package showed as out for delivery in the morning and, in fact, by late morning it was marked as delivered to the pickup point.
I go to the pickup point and, among the various packages there, mine is not present.
The store manager has no idea whether it actually arrived or not, but according to the tracking that’s how it shows
I tried contacting the courier, SDA, but for them it shows as delivered.
What can I do? Should I contact the seller? I admit I haven’t used the pickup point delivery service very often.
redifigaro
OP3 years agoThanks a lot for the reply. At this point I’ll take the opportunity to also ask how to proceed. Do I need to report the problem through eBay?
marioelegio
Mentore3 years agoNo, if the tracking says it was regularly delivered, even for ebay the package was delivered to the requested address (the pickup point).
So you'll have to sort it out with fermopoint.
hi
mario
marioelegio
Mentore3 years agoIf it is marked as delivered to the pickup point, the seller will not be able to help you.
Instead, it is the pickup point that is responsible for safeguarding your package and will have to reimburse you.