Cell battery problem

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I bought a battery for a cell phone 5 months ago, but now it has swollen and the seller doesn't want to refund it because he says more than 60 days have passed, when the listing doesn't mention the warranty period anywhere. Unfortunately, I paid by card and not PayPal, and eBay doesn't provide the option to open a dispute in the purchase options. What can I do?

unpassante

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Posted 3 years ago·Last reply 3 years ago

1 comment

marioelegio

Mentore3 years ago

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If you bought it from a professional seller with a registered office in an EU country, you have the 24-month legal warranty. During the first 6 months, the burden of proving that it broke because of your improper use is on the seller.

If the seller does not cooperate,:

you can report it to AGCM https://www.agcm.it/pubblicazioni/dettaglio?id=411fd8e5-67bf-4163-a12d-8af10dfc351f&parent=Vademecum&parentUrl=/pubblicazioni/mini-guide
Since the eBay buyer guarantee time limits have expired, you can file a payment dispute with your credit card, i.e. a chargeback, with help from the bank that issued your card.

mario